Refund policy
We want you to love your purchase from KeoAfrique. Please read our policy carefully before placing your order.
Returns
- Returns are accepted within 7 days of delivery.
- Items must be unworn, unwashed, unused, and in original condition with tags attached.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
Due to the handmade nature of our products, the following items cannot be returned:
- Custom or made-to-order pieces
- Sale or discounted items
- Worn, washed, or altered items
Refunds
Once your return is received and inspected, we will notify you about the approval status of your refund.
- Approved refunds will be issued to the original payment method within 5–10 business days.
- Original shipping fees are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
Contact Us
For any return or refund questions, please contact us at: KeoAfrique@gmail.com